We love to hear from you! But before you contact, please read below.
We get these questions on a daily basis, and to help us serve you better please read through so that we have time to answer your important questions!
Where are my stock files located?
For BRZ/FR-S/GT86 and NC MX5s, they are all in your C:/EcuTek folder. Please find the appropriate file there. For other models you will need to contact us.
How should I drive for a datalog?
2-3 miles of mixed driving, include a couple of wide open throttle runs.
Where do I send datalogs?
What are your hours?
While we are usually around during the day, we do not accept walk-ins. Hours are by appointment.
What's the best way to contact someone regarding my order?
Please email us or use the contact form. Phone support is limited to existing customers and usually by appointment.
I have not bought anything but I have some questions regarding ....
We love to chat about cars and help folks with problems, but we simply do not have the time or manpower to address all these questions.
I called/emailed/telegraphed/pigeon messaged you and you have not responded in x amount of days!
Depending on your question and our workload we may not be able to respond for a few days or even a week or more at times. Things can happen, we can get busy, go away on vacation, travel to events or customers, or attend to an emergency. In these cases we cannot answer the bulk of emails/messages that we get. The best bet is to check our facebook page to see when we are set to return. Please do not send multiple emails to multiple email addresses. This only slows down our workload. If you have not received a response within a week please send us a followup email to ensure it was not lost in the shuffle. Things do fall through the cracks sometimes. But understand that if you purchased a product a year ago and now have an additional question, it falls into our queue which can be dozens of emails on a given day. We do appreciate your patience in cases like this, if you have an emergency of some kind that we can actually help with then you can label the email as high importance.